Privacy Policy

Last updated: 26/09/2025

D.Carter Electrical (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we handle any information you provide when using our website dcarterelectrical.co.uk.

Information We Collect

We do not collect personal data unless you choose to contact us using our online contact form.
If you use the contact form, we may collect your name, email address, phone number, and any information you include in your message.

How We Use Your Information

We only use the information you provide through the contact form to respond to your enquiry.
We do not use your details for marketing purposes without your explicit consent.

Data Sharing

We do not sell, rent, or share your information with third parties.
Our website is hosted by GoDaddy, which may process technical data (such as IP addresses or traffic logs) to provide hosting and security services.

Data Retention

Information provided through the contact form will be kept only as long as necessary to respond to your enquiry.
You can request that we delete your information at any time.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent at any time.

To exercise these rights, please contact us at: Contact@dcarterelectrical.co.uk

Security

We take appropriate steps to protect the information you provide, but please note that transmission over the internet is never completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Privacy Policy

COMPLAINTS POLICY

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.

Privacy Policy

Privacy Policy

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